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Terms and rules

Terms and Rules

General Provisions

Terms and conditions contain provisions on the meaning of terms and general terms and conditions for the purchase of goods or products electronically to the individual user's request , and as part of service selling goods over the Internet ( hereinafter referred to as Shop ) .

Shop to purchase goods or products (hereinafter : the product ) via Interent ( website ) under the terms of acceptance and respect for all general conditions of use.

Terms and conditions are an integral part of the contract .


User - web site visitor

Agent (service provider ) is a company :

MEDI PLUS d.o.o.
Zagreb Avenue 3
10 000 Zagreb
OIB: 34326599059
Tel : + 385 1 36 88 680 , fax: + 385 1 36 88 690

E mail:

The customer can only be an adult and full legal capacity as a natural person or legal entity that agrees to use all the general conditions of use.


Buyer orders the product electronically after selection on the basis of images and basic information about the product on the website. Pictures are illustrative and may not correspond in every detail actually available product.

Click the " add to cart" the selected product is in the shopping cart . The procedure is repeated until the end of the selection, which is done by clicking on the " view cart" .

After selecting the desired product buyer leads to order in which data is entered on the payment method and shipping address. After that, click on the " Buy " order is executed.

Order confirmation and acceptance Seller will electronically deliver to the Buyer .

Product not registered putting the cart but only after confirmation of payment by the Buyer.

In the period of placing the product in the basket until payments are a possibility that the amount of products are no longer available which will inform the buyer to the seller mail or telephone, a customer then has the option to cancel the ordered product or look for a replacement .
Clicking on in that particular field , the customer will choose one of the options .



Prices of products are expressed in kuna (HRK ) and include VAT.

Prices are subject to change until the time of acceptance of offer ( purchase confirmation ) .

The price of delivery is included in the price of the product for delivery of Croatian territory . For all other destinations sales outside the Croatian shipping is done according to the rates that will be in the form of offers submitted to the customer. Delivery price depends on all the costs that are necessary and required to deliver the product to the customer for each destination separately.

Methods of payment

Customers can pay for products :

- By bank transfer / internet banking

For payment :
MEDI PLUS d.o.o.
Zagreb Avenue 3, 10 000 Zagreb
Account Number: 2340009-110126494

In PBZ bank  - ZAGREB

- Credit cards indicated on the website



Sensitive credit card information is sent directly to the authorization center.

Seller shall bear all costs of handling customer's credit card authorization .


When paying cash on delivery , transfer the customer receives an e -mail offer and all the information necessary for the delivery of selected products.

Payment on the website of the vendor 's for sure. Results are provided for the collection of process data encryption to prevent unauthorized access during transmission ( use SSL Secured protocol with at least 128 -bit encryption ) .
Secure communication between the customer's computer and the server can be checked by clicking on the padlock icon in the browser you will see the word "SSL Secured" and the level of encryption .

Shipping (delivery )

After receiving confirmation of payment , the seller is obligated to deliver ( deliver ) the purchased product to the customer.

Agent performs the delivery only within Croatian territory and within eight working days of payment receipt, the continental Croatian , and ten business days for the island.

Seller is not responsible for any failure to provide the above time limits if the buyer is not found at the address for delivery , which is given, in which case they will be left with the number for the contact.

Delivery can be made and an adult - household member and the authorized person or legal entity service , by presenting personal identification document.

By signing the delivery note is deemed to be customers of products taken .

In case of refusal of receipt of the product without a valid reason , the seller shall be entitled to reimbursement of all expenses incurred.

Complaints and Returns

On delivery of the product is necessary to inspect the shipment immediately and if the customer noticed the obvious shortcomings or the delivered product that is ordered , has the right to refuse to accept . If this happens, it is necessary to immediately fill  form suppliers and touch through e -mail or telephone , in accordance with the user guide on the website, if a customer wants to re- delivery or refund. Repeated delivery or refund shall be within 15 days of the return of the product .

Due to material defects or technical malfunction of the product by the buyer subsequently spotted the damage that is not caused during transportation , the Buyer has the right to advertise the product within eight days of receipt of the product . Reclamation is done in the form of complaints that after authorization fills the instructions indicated on the website , and on which you announce and eventual return of the product .

Buyer can not advertise products look for an image that illustrates the product does not have to answer to all the details of the real look of products.

Return of products shall be delivery to the address where the customer is notified in the form of complaints .

If the instructions provided with the product or document that allows the customer to after a certain number of days, return the product for any reason , you may return the product to the Seller listed according to the instructions that came from each product.
If all criteria are not met by the buyer to the seller is not under any obligation to the purchaser .

Costs of returning the product by the buyer , unless the item is not received ( refusal of receipt ) for visible defects or if supplied other product and not one that was commissioned .

Buyer is required to return the product in the state in which it was delivered in the original packaging in which the product was delivered to him .

If the request for a replacement product or a refund is justified , the seller shall act in accordance with customer demand provided that the cost of re- sending the product or refund the seller to bear .

If the buyer did not receive the products ordered and paid within eight calendar days from the last day fixed for delivery ( delivery ) of the product , shall be entitled , in the form of complaints or through contacts published on the website, to report that the product is not delivered.
The seller is obliged to comply with such report and determine the reasons for non-delivery of the product as soon as possible and inform the buyer of continuing to deal with the case.

Restrictions on the use and accountability

Web site user agrees :

- not to enter or distributed through the website content that is contrary to the regulations , facilities that violate other people's rights and interests and threatening, vulgar , pornographic and similar facilities.

- not to infringe intellectual property rights, not documents, data and information published on the website reproduce, distribute or in any way used for commercial purposes but for personal use provided that all copyright and proprietary rights of any service provider or third parties.

Website user / customer guarantees and is responsible for entering accurate and complete information when registering and filling out a form when buy in web store.

The content of this web site web site user / buyer accepts all risks arising out of the use, and use one accepts the contents of the website / Webshop exclusively for personal use and at your own risk.

The service provider / seller does not guarantee the accuracy, truthfulness or reliability of any information and data stored on the web site if and when the data is downloaded from another source .

The service provider / seller shall not be liable for any direct , indirect, incidental, material or immaterial damages or costs incurred as a result of the use or inability to use any of the information available on the web site.

The service provider / seller will not be responsible for any consequences arising from the unavailability of the Website for any technical reason or interrupted Internet connection when using the Webshop and neither will match or bear the costs for the use of computer equipment and telecommunications systems to access web pages and internet store.

The service provider / seller has the right to prevent access to users on the web pages which perform actions contrary to these terms and conditions of use and on this basis has no responsibility .

Privacy Policy

Service provider ( seller ) - is obliged to protect customers' personal data in a way that it collects only the necessary, basic information about customers which are essential to the fulfillment of obligations to customers .

Seller shall not illegal to distribute information about customers or involve customers in marketing projects or campaigns without the customer's permission.

All data about users and customers is strictly confidential and available only to employees who need such information to perform the job .

Designate a specific field (es ) on the web site it is considered that the user consents to the collection, use , processing and transfer of personal data needed to use the web and to provide data to third parties for the performance of services to the customer / buyer as well as for its own records and databases
and to inform users about new products and services.

The service provider / seller will allow users / customers to access their personal information to ensure that personal information is accurate , complete and updated . If users / customers request deletion of personal data , the service provider will allow it but that users agree that they deny access to certain content on the website .

Other provisions

For everything that is not governed by the terms and conditions applicable to the Electronic Commerce Act and other laws relating to the provision and use of Internet commerce.

The service provider / seller - reserves the right to change these terms and conditions without notice.

Users / customers are required before each use of web shop, check the terms and conditions that make the contractual provisions .


All prospective disputes arising on the grounds of providing services to these terms and conditions shall be resolved before the competent court in Zagreb.

Security of Online Payments
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.